Performance Tuning
Archiving / Dart
American / Credit Mgmt
Project Management
Public Sector
Training
Workflow
CRM Implementation
 

CRM Implementation

Customer relationship management is a solution that leads to satisfied and loyal customers that contributes to competitive advantage and higher profits. You need a solution that provides the insight and analysis to anticipate customer needs and build lasting, profitable relationships. One of the core components of business development is Customer Relationship Management, and one of the best business intelligence solutions is SAPCRM. SAPCRM provides key capabilities that span the entire customer interaction cycle and facilitates closed loop customer interactions throughout each phase of the customer interaction cycle - such as Customer Engagement, Order Fulfillment, and Customer Service.

SAPCRM provides functionality in key areas of customer interaction, including marketing, sales, service, channel management, and analytics. It provides a complete, integrated suite of CRM applications and connects seamlessly with the SAP R3 platform. eCentron's team of IT business professionals have the CRM experience and knowledge and can help in the following areas:

  • Work with you to develop an implementation strategy focused on your key priorities.
  • Help you to create an implementation plan that enables you to manage project scope and evaluate progress along the way.
  • Relate CRM to R3.
  • Integrate existing SAP and non-SAP enterprise functions, including supply chain management, product life management, financial management, and HR management.
  • Enable Operational CRM functionality to manage and synchronize customer interactions in marketing, sales, and service
  • Enable Analytical CRM functionality to help you optimize information sources for a better understanding of customer behavior.
  • Enable Collaborative CRM functionality that will help you interact with suppliers, partners, and customers to meet their common business needs.

If you are looking for a company that cares about your companies business needs - your company can use eCentron Corporation. eCentron believes in providing fewer IT business professional resources with higher levels of expertise and leveraging your existing client staff in order to meet business needs and reduce costs. With top quality professionals that understand business, low overhead, and the best ds and reduce costs. With top quality professionals that understand business, low overhead, and the best in market software - we can be very competitive in the SAP marketplace.